Shipping Policy

1. Shipping Destinations

We currently ship primarily within Australia. Shipping to other countries may be available depending on availability.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

3. Delivery Times

Estimated delivery times are as follows:

• Australia: 5–10 business days

Please note that these delivery times are estimates only and may vary due to external factors such as carrier delays, weather conditions, customs processing, or periods of high demand.

4. Shipping Costs

Shipping costs are calculated at checkout.

We may offer:

• Free standard shipping (where applicable), or

• Paid shipping based on the order value or delivery location.

5. Order Tracking

A tracking number will be provided once your order has been shipped.

You can track your package directly using the link included in your shipping confirmation email.

6. Delivery Delays or Issues

If your order takes longer than expected to arrive, please allow a few additional days for delivery.

If you experience any issues with your shipment (lost package, undelivered order, etc.), please contact us at:

contact@eydiz.com

7. Incorrect Address

Please ensure that your shipping address is entered correctly when placing your order.

We are not responsible for packages shipped to an incorrect address provided by the customer.

8. Unclaimed Packages

If a package is returned to us due to being unclaimed or because of an incorrect address, additional shipping charges may apply for reshipment.

9. Contact Us

If you have any questions regarding shipping, please contact us at:

contact@eydiz.com

Thank you for your trust 🐾